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Refund and Returns Policy
Overview
At LamstalJamal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a fair and transparent refund process.
Eligibility for Refunds
You may be eligible for a refund if:
- The product received is damaged, defective, or incorrect
- The item is unused and in its original condition
- The request is made within 7 days of receiving the product
To process your refund, proof of purchase (order number or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been used, worn, or damaged by the customer
- Items returned without original packaging
- Clearance or sale items (if applicable)
- Digital/downloadable products (if any)
Refund Process
To request a refund:
- Contact us through our website with your order details
- Provide clear evidence (photos/videos) if the product is damaged or incorrect
- Once approved, you will receive instructions for returning the item (if required)
Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable unless the return is due to our error
Refund Approval
Once we receive and inspect your return:
- We will notify you of the approval or rejection of your refund
- If approved, the refund will be processed within 5–10 business days
Refund Method
- Refunds will be issued using the original payment method
- Processing time may vary depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your card provider or bank (processing delays may occur)
- If the issue persists, contact us for assistance
Order Cancellation
- Orders can only be canceled before they are processed or shipped
- Once shipped, the standard refund policy will apply
Contact Us
If you have any questions about our Refund Policy, please contact us through our website.